Water Direct

Our commitment to innovation drives us to continually refine our processes and adopt new technologies, ensuring we deliver fast, flexible, and high-quality water supply services. Examples of this include our digitised tanker fleet and the Nationwide Bottled Water Bank.  

Our Promise: Reliable Water Supply, No Matter What 
Water Direct is committed to providing reliable water, even in the most challenging circumstances. Our key pillars of commitment guide our service delivery: 

1. Proactive emergency preparedness: With over 27 years of experience in water supply incident management, our specialist team works closely with customers to develop robust contingency plans. We identify and implement proactive measures to prevent issues, ensure swift responses during crises, and enhance resilience, ultimately minimising the impact of disruptions. 
2. Scaling Incident Response: Our extensive fleet and partnerships enable us to support businesses, utilities, and households across the UK. We ensure fast, effective response before, during, and after incidents to maintain continuity of service. 
3. Transforming Customer Experience: We streamline our processes to provide customers with a seamless experience. From service requests to delivery, we focus on speed and reliability to ensure our customers receive the water they need without disruption. 
4. Pioneering Innovation: We invest in the latest technologies, from our digitised fleet to network injections and new service offerings like the Nationwide Bottled Water Bank. These innovations make our services safer, faster, and more accessible to our customers. 

Leading the Way in Resilience and Reliability.

 Water Direct has built a reputation for reliability and resilience. Our nationwide network of tankers and support partners enables us to deliver water when and where it’s needed most. Whether supporting major utilities or responding to emergencies, we bring scalable, efficient solutions that meet the growing demands of our customers. 

Our ability to deliver on a nationwide scale, both for planned projects and large-scale emergencies, is unmatched. With the UK’s largest commercial specialist fleet and industry-first SLAs, we set new benchmarks for the alternative water supply sector. Our strong relationships with government departments, trade bodies, and regulatory associations further strengthen our reputation as a trusted partner in water supply. 

At Water Direct, we are committed to building a more resilient water supply network, bringing peace of mind to businesses, utilities, and households across the UK. 

For more information, please visit www.water-direct.co.uk